Request to delete an account
The procedure for deleting your account JonatanMars
At JonatanMars, we respect your right to control your personal data and allow you to request the deletion of your user account at any time.
For security reasons and due to our obligations as a regulated financial service provider, any request to delete an account must be processed and verified manually. In this way, we ensure that the deletion cannot be requested by an unauthorized person.
How to submit a request to delete an account
To start the account deletion process, follow these steps:
1. Prepare an email
You must send the request from the email address associated with your JonatanMars account. This is a mandatory security measure to confirm your identity.
2. Send an email to:
For: [email protected]Subject:
Request to delete a user account3. Include in the content of the email:
Please include the following information in your message so that we can quickly and securely confirm your identity:
Your full legal name.
The phone number associated with your account.
A brief confirmation that you understand that the deletion is permanent and that you will lose access to the platform and all data in the application.
What happens after the request is submitted
Confirmation of receipt:
You will receive an automatic response to confirm that we are your request
received.
Verification:
Our team will verify your identity. If necessary, we can contact you at your registered email address or phone number for further confirmation.
Execution:
Once your identity is confirmed, we will deactivate your account and begin the process of securely deleting your data. We will notify you of the completion of the procedure.
Important Data Retention Notice (Regulatory Requirements)
Please note that Equito d.o.o., which also uses the JonatanMars trademark for commercial purposes, as an investment firm licensed under MiFID II, is legally obliged to store certain data.
What we delete:
Your account will be deactivated and you will no longer have access to the application. We will delete any data that is not necessary to comply with regulatory requirements (e.g. app settings, marketing settings).
What we need to feed:
In accordance with regulations (including MiFID II and anti-money laundering legislation), we must retain certain customer, transaction and communication data for a legally defined period (usually 5-10 years) after the termination of the business relationship.
This data is securely archived with limited access and will be automatically permanently deleted after the expiry of the mandatory retention period.
Additional questions?
If you have any questions, you can contact us at [email protected]